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12 Keys to Hiring Retail Associates [+ 20 Interview Questions]

Published by John Bent on June 9, 2025

Hiring quality retail associates can be tricky in an industry challenged by high-volume seasonality and a turnover rate of 60%. But it’s worth it when 59% of retail consumers will walk away from a product or company they love after several bad experiences. Asking the right interview questions can help you meet, if not exceed, customers’ in-store expectations.

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