Events
Webinars
eBooks
Guides & White Papers
ROI Calculator
REP Tool
Catholic Healthcare Doubles Hiring Volume to Care for Australia’s Growing Aged Population
Hiring During A Health Crisis
Anyone working in healthcare through the pandemic has a story to tell, and Catholic Healthcare is no exception. When the borders closed in Australia, Catholic Healthcare had an outdated applicant tracking system, a decentralized hiring model across its 70 sites, and just three recruiting staff managing the centralized functions of posting job ads and preparing contracts.
Aged and medical care largely depends on foreign labor in Australia, and the two-year border closure significantly impacted Catholic Healthcare’s ability to hire. Additionally, the prospect of having to wear full PPE and serve as stand-ins for absent family members during facility lockdowns made Catholic Healthcare recruiters’ jobs doubly difficult during a time of record-low unemployment. Not only was there a smaller candidate pool but also the recruiters had to convince them to sign up for demanding jobs. At the same time, home care needs were rising and Catholic Healthcare had the opportunity to expand its services if only it could hire additional staff to care for its aged clients.
SmartRecruiters made it possible to specialize the recruitment process to the unique needs of each part of the business. The ability to set up automated workflows and screening questions for 30 role types helped us process 42,000 candidates to date.
Recruitment Excellence Saves the Day
The project of implementing SmartRecruiters in the second half of 2020 resulted in a complete rewrite of hiring at Catholic Healthcare as it shifted to a centralized hiring model. Dubbed “REX” for Recruitment Excellence, the new system offered transparency, automation, and reporting that allowed the team to accelerate hiring as the labor shortage increased.
“We automated everything we could,” said Christine Marriott, Recruitment Manager at Catholic Healthcare. “SmartRecruiters made everything much more seamless for our staff.” The implementation included automated workflows for 30 different role types and integration with the background-checking service Referoo. The mobile-friendly candidate experience and Docusign integration helped speed up hiring frontline workers, many of whom do not own computers.
The Microsoft Teams integration and candidate interview scheduling saved countless hours for both recruiters and hiring managers. SmartRecruiters also integrated with the payroll provider so that candidates could start immediately upon accepting an offer.
“The transparency in SmartRecruiters has been gold for us,” said Christine. “It helped us work more closely as a team because anyone can step in and know exactly what’s happening.” During the crisis, recruiting team members would volunteer for shifts during non-core hours to ensure enough staff to care for Catholic Healthcare’s clients.
Continue reading
Share a little information with us to get this piece of content now.