Subprocessors

List of SmartRecruiters’ Sub-processors Effective March 24, 2024

(Use Shift + Scroll to move the table below from side-to-side)

Name of Company Address Processing Activities Hosting Location Applicable Software Module or Service Year Sub-Processor Relationship Began
SmartRecruiters Inc. (SPOLKA AKCYJNA) Oddzial w Polsce (SmartRecruiters, Inc. Poland Branch) ul. Fabryczna 20a, 31-553 Krakow, Poland Operation, maintenance, support, and testing of SmartRecruiters’ software. The default hosting location for SmartRecruiters’ customers is Frankfurt, Germany, unless another country’s hosting is designated in an order form between SmartRecruiters and a customer. SmartRecruit, and any additional purchased software modules. 2010
SmartRecruiters, Inc. (SmartRecruiters, Inc. is only a sub-processor if the contract to purchase SmartRecruiters’ software is executed by a SmartRecruiters entity other than SmartRecruiters, Inc. and support is provided to a customer from the United States. Sole shareholder of SmartRecruiters Ltd, SmartRecruiters GmbH, and SmartRecruiters SARL.) 166 Geary St, San Francisco, CA 94108, USA For processing activities, SmartRecruiters, Inc. provides support to our customers. The default hosting location for SmartRecruiters’ customers is Frankfurt, Germany, unless another country’s hosting is designated in an order form between SmartRecruiters and a customer. SmartRecruit, and any additional purchased software modules. With SmartRecruiters SARL: 2018

With SmartRecruiters GmbH: 2018

With SmartRecruiters Ltd: 2016

SmartRecruiters SARL (SmartRecruiters SARL is only a sub-processor when the contract to purchase SmartRecruiters’ software is executed by an entity other than SmartRecruiters SARL) 77-81 Boulevard de la République, 92250 La Garenne-Colombes, France Provides professional services to customers for implementing SmartRecruiters’ software. The default hosting location for SmartRecruiters’ customers is Frankfurt, Germany, unless another country’s hosting is designated in an order form between SmartRecruiters and a customer. SmartRecruit, and any additional purchased software modules. 2018
SmartRecruiters GmbH (SmartRecruiters GmbH is only a sub-processor when the contract to purchase SmartRecruiters’ software is executed by an entity other than SmartRecruiters GmbH) Wilhelmstr. 118 10963 Berlin, Germany Operation, maintenance, support, and testing of SmartRecruiters’ software. The default hosting location for SmartRecruiters’ customers is Frankfurt, Germany, unless another country’s hosting is designated in an order form between SmartRecruiters and a customer. SmartRecruit, and any additional purchased software modules. 2018
SmartRecruiters Ltd. (SmartRecruiters Ltd. is only a sub-processor when the contract to purchase SmartRecruiters’ software is executed by an entity other than SmartRecruiters Ltd) 190a Bermondsey Street, London, SE1 3TQ, United Kingdom Provides professional services to customers for implementing SmartRecruiters’ software. The default hosting location for SmartRecruiters’ customers is Frankfurt, Germany, unless another country’s hosting is designated in an order form between SmartRecruiters and a customer. SmartRecruit, and any additional purchased software modules. 2016
Amazon Web Services EMEA SARL 38 Avenue John F. Kennedy, L-1855, Luxembourg Data hosting. Hosting location is either: (1) Frankfurt, Germany, or (2) Ohio, United States, or (3) Sydney, Australia. The exact addresses are not disclosed by AWS. Backup hosting locations are in the same regions. SmartRecruit, and any additional purchased software modules. 2010
Textkernel BV Nieuwendammerkade 26a5, Amsterdam, Noord-Holland 1022 AB, The Netherlands Textkernel scans a candidate’s uploaded documents and parses the data into the database, e.g.: it scans documents for a candidate’s first name and adds that data to the first name data field. Netherlands SmartRecruit 2014
J-LABS Spoika z ograniczona odpowiedzialnoscia Ul. Zablocie 43a, 30-701 Krakow, Poland Software development N/A SmartRecruit 2020
Cloudflare Inc. Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, USA Web application security & performance solutions, including DNS and WAF components Nearest location to a visitor based on the metadata SmartRecruit, and any additional purchased software modules. 2023
DataDome Solutions Inc. DataDome Solutions Inc., 524 Broadway, 11th Floor, New York New, York 10012, USA Web application bot and online fraud protection solutions. European Union SmartRecruit, and any additional purchased software modules. 2023
Fivetran Inc. Fivetran, Inc., 1221 Broadway Suite 2400, Oakland, CA 94612, USA ETL as a service: extraction and transfer of encrypted non PII data to Business Intelligence Data Warehouse for business reporting and product analytics purposes AWS Frankfurt or GoogleCloud Belgium depending on the customer’s hosting location. SmartRecruit, and any additional purchased software modules. 2023
Atlassian. Pty Ltd Level 6, 341 George Street – Sydney NSW 2000, Australia Atlassian’s Jira, Confluence and Opsgenie are sub-processor if it is required to store customer personal data for solving bugs and problems reported by customers Germany SmartRecruit, and any additional purchased software modules. 2024
VISIER, INC. 548 Market Street, San Francisco, CA 94104-5401, USA Talent Acquisition Analytics Germany (Active EU-US DPF Certification), Singapore or US, depending on the customer’s account hosting location. SmartRecruit, and any additional purchased software modules. 2024
Optional Sub-processors*
Pendo.io Inc. Pendo.io Inc., 301 Hillsborough St, Raleigh, NC 27603, USA Provide SmartRecruiters customers’ application users with in-app contextual guidance and walk-throughs in order improve user adoption and deflect support tickets Google Cloud USA SmartRecruit, if SmartTips is acquired as part of an additional purchased module. 2023
AMS – Alexander Mann Solutions Corporation Erieview Tower 1301, Suite 1200, East 9th Street, Cleveland, Ohio 44114, USA Provides professional services to customers for implementing SmartRecruiters’ software. N/A All modules within the scope of an implementation. 2016
Clevis GmbH Erika-Mann-Street 53 80636 Munich, Germany Provides professional services to customers for implementing SmartRecruiters’ software. N/A All modules within the scope of an implementation. 2020
Jitterbit, Inc. 1301 Marina Village Pkwy Alameda, CA 94501, USA If requested during implementation, the Cloud connector used to host and maintain any custom integrations between Customer’s system and SmartRecruiters platform. Netherlands SmartRecruit, and any additional purchased software modules. 2015
Rhaegal SASU 1011 route de Montastruc, 33880 Baurech, France Provides professional services to customers for implementing SmartRecruiters’ software. N/A All modules within the scope of an implementation. 2019
The Udder Group Limited t/a Udder Registered Office: 85 Great Portland Street, First Floor, London, United Kingdom, W1W 7LT Provides professional services to customers for implementing SmartRecruiters’ software. N/A All modules within the scope of an implementation. 2022
Twilio, Inc. 375 Beale Street, Suite 300 San Francisco, CA 94105, USA Twilio sends text and WhatsApp messages between a candidate and a Customer. United States for SMS messages. WhatsApp stores messages on the WhatsApp user’s device. SmartMessage & SmartPal 2020
xFive Pty Ltd PO Box 537, Chelsea, VIC 3196, Australia Provides professional services to customers for implementing SmartRecruiters’ software. N/A All modules within the scope of an implementation. 2019
Zendesk Inc. (formerly Smooch Technologies Inc.) 989 Market St, San Francisco, CA 94103, USA Used to power the sending and receiving of messages from the SmartPal platform to users and applicants. The United States or the EEA as determined by a customer during implementation. SmartPal 2020
Mailgun** 112 E Pecan St. #1135, San Antonio, TX 78205, USA Mailgun powers the email functionality between candidates and customers in SmartRecruiters’ software. Frankfurt, Germany SmartRecruit 2021
SendGrid Inc.** 1801 California Street Suite 500, Denver, Colorado, 80202, USA SendGrid powers the email functionality between candidates and customers in SmartRecruiters’ software. United States SmartRecruit 2017
Data Line LLC 7, bid.10, Borovaya Street, Moscow, 111020 – INN 7722624970 – KPP 772201001 Data hosting. Data Line is only used if a customer requires data be hosted in Russia. If a customer does not request SmartRecruiters to host data in Russia, Data Line will not have access to customer data. Russia SmartRecruit, and any additional purchased software modules. 2017
Tableau Software, LLC 1621 N 34th St., Seattle WA 98103 Analyzing Data Frankfurt, Germany Insights Managed Service 2016
Microsoft Ireland Operations Limited One Microsoft Place, South County Business Park, Leopardstown, Dublin 18D18 P521 Data Hosting London, United Kingdom Attrax 2022
VONQ B.V. Beursplein 37 (3011 AA) in Rotterdam, the Netherlands Managed Services Frankfurt, Germany SmartDistribute 2022
Workato, Inc. 215 Castro Street, Suite 300, Mountain View, CA, 94041 If requested during implementation, the Cloud connector used to host and maintain any custom integrations between Customer’s system and SmartRecruiters platform. Frankfurt, Germany SmartRecruit, and any additional purchased software modules 2022
Salesforce.com, inc. (Salesforce is only a sub-processor if a customer places personal information in a support ticket) Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA, 94105, United States Support ticketing system Washington D.C., USA SmartRecruit, and any additional purchased software modules 2015
Google LLC 600 Amphitheatre Parkway, Mountain View, CA, 94043 Hosting Services St. Ghislain, Belgium SmartRecruit, and any additional purchased software modules 2021

*Optional sub-processors are sub-processors that are not used by SmartRecruiters on behalf of customers unless a customer (1) purchases a particular software module as indicated in the table above, (2) chooses a particular implementation partner, or (3) chooses a sub-processor to provide particular functionality (e.g., Mailgun or SendGrid) based on hosting location.

**A customer must choose either Mailgun or SendGrid for email functionality.